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Freshservice for MSP You can use the default report, Service Desk At A Glance. This report shows you a quick overview of the core metrics in your support and gives you a good idea of the overall trend in your ServiceDesk.
How to get a report of overall trending in my service desk?
You can use the default report, Service Desk At A Glance. This report shows you a quick overview of the core metrics in your support and gives you a good idea of the overall trend in your ServiceDesk.