You would be able to configure a supervisor rule based on the status of the ticket and provide conditions like Hours since requester responded and follow up on the ticket by choosing the specific action. Please reach out to our support team at support@freshservice.com for further assistance.
How can I set up follow-up emails for requesters who haven't responded to our emails?
Modified on: Thu, 7 May, 2020 at 4:04 PM
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