Community
Video Library
Agent Training
Freshservice
Freshdesk
Freshchat
Freshcaller
Freshsales
Freshteam
Freshworks Neo
Freshsurvey
Freshservice for MSP Privileges to an agent account is provided based on the role that has been assigned to the agent profile. To change the privilege an agent has, please try editing the agent and provide a role that is needed.
How do I change a user's account privileges?
Privileges to an agent account is provided based on the role that has been assigned to the agent profile. To change the privilege an agent has, please try editing the agent and provide a role that is needed.