Yes, this can be done by creating a workflow automator from Admin-->Workflow Automator-->New ticket automator. Set the event as “Ticket is created”. Drag and drop a condition block into the workflow and provide the condition “Department is” and enter the department name. Now add an action block and choose the action as Add CC and provide the respective email address.
Modified on: Tue, 17 Sep, 2019 at 9:15 PM
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