Why am I getting a 'Fingerprint Mismatch' error when trying to configure my SAML SSO? While setting up SSO for your freshservice Account, you would enter a Fingerprint, which is a shared secret key to be used during authentication.

The most common mistake that might cause this is the presence of blank spaces at the beginning and end of the fingerprint text under Admin-->Service Desk Security. Please ensure that there are no spaces before or after the fingerprint.

To update the Fingerprint, you can login to your account using the URL domain.freshservice.com/login/normal and by using your freshservice local credentials.

If the issue persists, please send an email to [email protected] and we'll help you out.