SaaS Management - Manage your SaaS estate in a single pane. Get a 360° view of your SaaS estate and optimize usage with insight-driven actions. More info here
Orchestration Server - Orchestrate and automate actions on applications and infrastructure that are hosted on your private network with the help of Orchestration Server. Perform User and Group management actions on an on-premise Active Directory server. More info here
Problem Closure Rules - Add prerequisite conditions for a problem record to be closed or resolved.
Gantt charts in New Gen project Management - Visualize the overview of project tasks, sub-tasks, and their status against a linear timescale. More info here
Note: Features - SaaS Management, Orchestration Server and New Gen Project Management are supported ONLY as part of the new pricing plan.
Accounts signed up after Nov 2nd, 2020 will automatically be enrolled to new pricing plans.
We are in the process of migrating the existing accounts to the new plans.
Please reach out to your Customer Success Manager or Account Manager for details around the migration. You can also write to firstname.lastname@example.org for any clarifications in this regard.
Dynatrace Integration in Alert Management - Triage all your Dynatrace alerts to Freshservice to enable your team to quickly resolve the issues. Also set alert rules to create contextual incidents to route it to the right team for a quick resolution. More info here
Logic Monitor Integration in Alert Management - Quickly detect and resolve network network , cloud and server issues by channelling Logic Monitor alerts to create enriched and aggregated alerts in Freshservice. More info here
Vendor Import and Export - Import and export vendors info in bulk via CSV to Freshservice Vendors section. More info here.
Clone Scheduler - Clone scheduler entries for ticket creation under Admin -> Scheduler.