Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

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Implemented

You can now Send Emails and Approvals to User Lookup Fields!

We recently shipped a small but meaningful update to Lookup fields on Service Item forms that make them more useful. You can now fire off an email or an approval to the user selected in that field.

P.S: This works with the recently launched Multiselect User Lookups too!



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