Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

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Solutions In Multiple Categories/Folders

From a UX perspective I want to be able to replicate solution articles from one folder into another, at the moment I have to recreate the article and put it where I also want it.

Which is a pest to manage over time.

Being able to specify "I want it in this folder, and this folder, and this folder" saves time and user confusion when one article has been updated, but other versions haven't.

Kind Regards,


Milton Keynes Scouts

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