We are using the time tracking feature in Freshservice specifically for service requests to track activities spent on the requests, we are using the notes section to include a summary of what the time was spent doing.

We found that when we went to create a report which was plan to schedule in to provide a summary, we are unable to include the notes entry from the individual time entries in the report, this means we are unable to report on this valuable information.

Please can you enable the note field to be included in the data that is pulled in from the database for timesheet reports?

Thank you.