Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report
+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
forums
Hi,
As of today, Ticket Closure Rules are a company wide setting.
As we have multiple teams using Freshservice within the company, that would be super useful to have this customizable per Agent or Agent Group.
Thanks
Baptiste
Baptiste
Hi,
As of today, Ticket Closure Rules are a company wide setting.
As we have multiple teams using Freshservice within the company, that would be super useful to have this customizable per Agent or Agent Group.
Thanks
Baptiste
2 people like this idea