Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Customize Ticket Closure Rules per Agents/Agents Group


As of today, Ticket Closure Rules are a company wide setting.

As we have multiple teams using Freshservice within the company, that would be super useful to have this customizable per Agent or Agent Group.



2 people like this idea
Login or Signup to post a comment