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Error: you have been restricted from accessing this helpdesk page

Some (not all) of our clients are getting this error message when they try to open a support ticket. Also, I cant seem to find a way to open a ticket with FreshDesk for this issue. Seems pretty silly, given what it is Freshdesk does, lol. In any case, would like this issue looked at and resolved ASAP!!

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At one point I thought this had been resolved? Its back again. Please let us know.


Thanks

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