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to check about tickets, which not get an update, we need to use the supervisor to act on this tickets. but the condition is not available
In my opinion a good option would be: Hours since last agaent interaction
In my opinion a good option would be: Hours since last agent interaction
Dohmen, Johannes
to check about tickets, which not get an update, we need to use the supervisor to act on this tickets. but the condition is not available
4 people like this idea