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Service Catalog Folder Nesting

Would like Freshservice to add the ability to create "nested" folders under Service Categories in the Service Catalog. Right now, only being able to have top level folders is a nuisance and can become confusing or overwhelming for users if you have multiple departments offering services through the catalog.  For example, it should allow for something like this:


IT

  Applications

       Adobe

HR

   Benefits

       401(k) enrollment

Facilities

   Building Maintenance

       Repair


Considering Freshservice advertises itself as an "ITSM" platform, I would think this should be something we are able to do, yes?


There was already a previous request made by someone else for this 2 years ago but I am putting in a new request because no one from Freshservice ever responded to it.


3 people like this idea
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