Would like Freshservice to add the ability to create "nested" folders under Service Categories in the Service Catalog. Right now, only being able to have top level folders is a nuisance and can become confusing or overwhelming for users if you have multiple departments offering services through the catalog. For example, it should allow for something like this:
Considering Freshservice advertises itself as an "ITSM" platform, I would think this should be something we are able to do, yes?
There was already a previous request made by someone else for this 2 years ago but I am putting in a new request because no one from Freshservice ever responded to it.