It would be beneficial for us to provide additional stage reports to our requestors with details such as:
Ordered from Vendor
Shipping
Processing
etc
I know we can reply back to the SR or add a note, but a drop down would allow our agents to quickly fill in our requestors with an update by simply using one of these new selection options.
8 people like this idea
1 Comment
B
Bryce
said
10 months ago
This would be extremely useful to be able to quickly update tickets and filter what ticket have each stage. Even if this could be a custom attribute. Please implement!
Keefe Andrews
Presently the Service Request stages are:
8 people like this idea