Additional status for service request stages : Freshservice

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Additional status for service request stages

Keefe Andrews

started a topic 6 months ago

Presently the Service Request stages are:

Requested
Delivered
Cancelled
Fulfilled
Partially Fulfilled

It would be beneficial for us to provide additional stage reports to our requestors with details such as:

Ordered from Vendor
Shipping
Processing
etc

I know we can reply back to the SR or add a note, but a drop down would allow our agents to quickly fill in our requestors with an update by simply using one of these new selection options.

Bryce

said 3 months ago

This would be extremely useful to be able to quickly update tickets and filter what ticket have each stage. Even if this could be a custom attribute. Please implement!