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Discussions Freshservice Feature Requests

Additional status for service request stages

Presently the Service Request stages are:


  • Requested
  • Delivered
  • Cancelled
  • Fulfilled
  • Partially Fulfilled

It would be beneficial for us to provide additional stage reports to our requestors with details such as:

  • Ordered from Vendor
  • Shipping
  • Processing
  • etc

I know we can reply back to the SR or add a note, but a drop down would allow our agents to quickly fill in our requestors with an update by simply using one of these new selection options. 

3 people like this idea

This would be extremely useful to be able to quickly update tickets and filter what ticket have each stage. Even if this could be a custom attribute. Please implement!

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