Ability to Set a Default Ticket Template for new Tickets created by agent.
S
Sean-Michael
started a topic
27 days ago
It would save a click or two if we could select a default template for tickets that are agent created. So that the boilerplate language we use to differentiate that a ticket was submitted by an agent is just the default.
Sean-Michael
It would save a click or two if we could select a default template for tickets that are agent created. So that the boilerplate language we use to differentiate that a ticket was submitted by an agent is just the default.