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Why is my Parent Ticket showing as an Incident?

Hi,

I have been using the Onboarding module for a while now and to get a picture of how things look, I have also created a report.

When I pull the report, all the child tickets are listed down the left (SR-xxxxx) and they all refer to their Parent ticket. So far so good, BUT the parent ticket always starts with INC-xxxxx, If you go into the Parent Ticket, it shows as SR-xxxxx 

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Any ideas what is happening here?

Hi Steve,


Thank you for reaching out to us via Forums. We will need to investigate this issue further. Let us create a support ticket for you so we can check the discrepancy in the Analytics Reports and update you. We will be reverting back via email.


Cheers!


Regards,
Sanofar
Freshservice Support

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