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Will this allow our requesters to approve tickets that need their approval too?

That would be a huge feature we'd utilize.

Hi Danish,


Yes, Freshservice allows requesters as well to approve Service Request tickets. This also includes Change Approvals too where requesters can be part of a specific CAB (Change Advisory Board) to approve change requests.


You can also refer to the below solution articles for better reference:


1 ) Service Requests:

https://support.freshservice.com/en/support/solutions/articles/191018-service-request-approvals-requesting-an-approval-manually-automate-and-approving-a-service-request

https://support.freshservice.com/en/support/solutions/articles/211198-setting-hierarchical-approvals-for-service-requests-using-workflow-automator-

2) Change Requests :

https://support.freshservice.com/en/support/solutions/articles/155582-understanding-change-approvals-and-cabs

Regards,

Pranav B

Team Freshservice

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