Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

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Will this allow our requesters to approve tickets that need their approval too?

That would be a huge feature we'd utilize.

Hi Danish,

Yes, Freshservice allows requesters as well to approve Service Request tickets. This also includes Change Approvals too where requesters can be part of a specific CAB (Change Advisory Board) to approve change requests.

You can also refer to the below solution articles for better reference:

1 ) Service Requests:

2) Change Requests :


Pranav B

Team Freshservice

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