Start a new topic

How can I report on when Solutions articles need to be reviewed?

I'm entering review dates for solution articles but I can't see any easy way to report on these so that I know which ones need reviewing each week.  Is there an easy way for me to do this?

Hi Heather,


We currently do not have a native way to report on the Solutions module and its properties although I can inform you that we have had this ask before and it’s been raised as a Feature Enhancement. 


However, I would like to suggest a workaround for your current requirement. You can fetch this detail by using our API - “View All Solution Articles” and following is the cURL command you need to proceed with:


curl -u user@yourcompany.com:password -H "Content-Type: application/json" -X GET https://domain.freshservice.com/api/v2/solutions/articles?folder_id=ID


To get the folder ID, please go to solutions folder from the Solutions Tab, and check the URL:


 


Regards,

Pranav B

Team Freshservice.

Login or Signup to post a comment