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Hello,
Is it possible to add in the role an option to restrict access to the toggle for agents availability for the round robin?
We don't want agents to decide when they are available or not. This could be controled by another group (lead, managers, etc ...)
Best regards,
Sebastien Gauthier
Hello,
Is it possible to add in the role an option to restrict access to the toggle for agents availability for the round robin?
We don't want agents to decide when they are available or not. This could be controled by another group (lead, managers, etc ...)
Best regards,
1 person likes this idea