Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

API Data Exports with Custom Fields and All Available Data



The API Data Export feature right now has a couple of major flaws:



1) Tasks API Export is published but it does not run even after it has been configured.



2) All API Data Exports do not allow for the addition of custom fields in templates



Can you add into your roadmap the capacity to add service item custom fields into API Data Exports?


In addition, can you allow paragraph type fields in API Data Exports as well as in Fresh Service Analytics module?

1 Comment

Hi Luis,

Thank you for your feedback. Please note that we do support custom paragraph fields in both Analytics Reports and Data exports.

We’ll raise a feature request on your behalf with our product team to include service item custom fields in API Data Exports.

Regarding the Task API Data Export, let me create a ticket for you so that we can identify the issue in your instance as it should ideally run on the given date and time.



Login or Signup to post a comment