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Workflow Automator - Sending custom emails based on certain conditions

There is the option to send an email to the requester, or send an email to a specific email address, if certain conditions are met.


How do you make this function work? As I have set this up in my workflows, and these custom emails are the only workflow actions that do not happen when they should.


Has anyone else experienced this?

Hi Kerrie,


If the conditions in the workflow are met, then the emails should be sent to the specified email address. We can check the ‘Activities’ tab in the ticket to verify if the workflow was triggered and the emails were sent. Let us create a support ticket for you so that we can investigate this issue further. We’ll be reaching out to you with an update via email.


Best regards,
Team Freshservice

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