We recently moved to Freshservice and have a custom email support @ company name.com being forwarded to Fresh services.
We had emails working up until yesterday noon ET and then after than no emails are being RECEIVED from Freshservice. We checked our mail servers, but there is no mail in the queue that was received from the Freshservices server.
When we contacted support they provided that all is well answer. Has anyone experienced this issue before and can help with any root cause? Thanks
I can see that our support team is currently working with you towards the resolution of the issue. One of our Technical Account Managers has also been looped in to assist with this. We will be reaching out to you via email regarding the possible resolutions.