Hi Polona,
This space is where App developers interact to discuss problems about Freshworks app development.
Can you please ask your query in Ask the Community section when you create a new topic? That will help the respective team to get to you right answer.
Polona Tusar
Hello.
1. I set up a Proactive outreach email for customers satisfaction, when a ticket is set as resolved, goes out an automatic email to ask for feedback but when I go to analytics I don't see any data, is it a bug or we have to wait?
2. How can we get a dynamic translator inside Freshdesk to automatically translate incoming tickets with deepl, google trans without leaving the platform?
Thank you for your answer.
Polona