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Analytics of Customer Satisfaction emails


1. I set up a Proactive outreach email for customers satisfaction, when a ticket is set as resolved, goes out an automatic email to ask for feedback but when I go to analytics I don't see any data, is it a bug or we have to wait?

2. How can we get a dynamic translator inside Freshdesk to automatically translate incoming tickets with deepl, google trans without leaving the platform?

Thank you for your answer.


Hi Polona,

This space is where App developers interact to discuss problems about Freshworks app development. 

Can you please ask your query in Ask the Community section when you create a new topic? That will help the respective team to get to you right answer.