Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

aumation work flow some issue

if group not selected and assign direct agent then ticket redirect again to helpdesk team. could you please check the issue

1 Comment


We tried reproducing this in the local account but we weren’t successful. We found a case, group un-assignment fails for the ticket created through Email and group is mapped in Email setting. If we are talking about the same case then I can assure you that we are working towards a fix and should be fixed in the future deployments.

I’ll have one of the support Rep to reach you on the same.

Login or Signup to post a comment