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Allow side conversations with 3rd parties in tickets

Sometimes solving a ticket requires conversing with a 3rd party, be it a vendor, manager, or some other party.  Currently, you can forward the ticket to a 3rd party, but once they respond, there is no way of continuing a conversation with them.

A feature to have a side conversation with a 3rd party would be extremely helpful.

2 people like this idea

absolutely necessary. I've already submitted several times as an extension request

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