Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

Start a new topic
Discussions Freshservice Tips and Tricks
Answered

Notes in Incident - service request

Does anyone know of a way to put the notes in the most recent order?


Currently it shows the oldest, therefore you have to scroll all the way to the bottom to find the first note

Best Answer

Hi Laura

There's an app called "Ticket Conversations Customizations" that lets you configure this:

image

Good luck :-)

Answer

Hi Laura

There's an app called "Ticket Conversations Customizations" that lets you configure this:

image

Good luck :-)

Hi Laura,


Hope, Jonathan’s suggestion helped you to achieve this. Let us know if you need any further help.



Login or Signup to post a comment