Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report
+1 (866) 832-3090
+91 (44) 6667 8040
+44 (800) 808 5790
+61 2 8188 4692
Does anyone know of a way to put the notes in the most recent order?
Currently it shows the oldest, therefore you have to scroll all the way to the bottom to find the first note
Hi Laura
There's an app called "Ticket Conversations Customizations" that lets you configure this:
Hi Laura,
Hope, Jonathan’s suggestion helped you to achieve this. Let us know if you need any further help.
Laura Crawford
Does anyone know of a way to put the notes in the most recent order?
Currently it shows the oldest, therefore you have to scroll all the way to the bottom to find the first note
Hi Laura
There's an app called "Ticket Conversations Customizations" that lets you configure this:

Good luck :-)Jonathan Allison
Hi Laura
There's an app called "Ticket Conversations Customizations" that lets you configure this:

Good luck :-)Sanofar Allahpichai
Hi Laura,
Hope, Jonathan’s suggestion helped you to achieve this. Let us know if you need any further help.