I'm in the process of testing onboarding and as an agent, but as an agent I don't have the ability to use my account. I'm also a hiring manager for the IT team, and in that role I need to be able to create onboarding requests. Could that be added as a feature request?
We're working on allowing agents to initiate onboarding requests from the support portal. We're expecting to ship this in the next week or so. I'll keep you posted here when we go-live. We're also adding a bunch of new enhancements to this module - more details here.