I am in South Africa and I am not sure if I am the only one experiencing a delay with Fresh service email notifications, all notification features, from "forgot password", 'Ticket created', .....
This usually shouldn't happen. I will have this topic converted to a ticket and will have our support agent to help you with this.
Thanks for using Freshservice!
We see that our support team reached out to you regarding this and was able to get the issue resolved by white-listing your domain. If you have any further queries, let us know.