At the moment when setting up contracts we have the option to notify via email ahead of the contract expiry - rather than have these notifications come via email we would like them to generate a ticket to the queue for an individual within the support team to organise a new quote for renewal or complete contract related work.
I imagine this could tie into the ticket scheduling function but would like to see what fresh service can do in this arena.
This is definitely something that we'd like to happen. The contract management needs to be centralised in FreshService rather than go to an individual mailbox. Forwarding the contract notifications from another mailbox doesn't even work so we need tickets to be created.
Right now we have this to where the contract notifies the helpdesk primary inbound email. This seems to work for us.