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Contract Expiry - raise a ticket instead of email

At the moment when setting up contracts we have the option to notify via email ahead of the contract expiry - rather than have these notifications come via email we would like them to generate a ticket to the queue for an individual within the support team to organise a new quote for renewal or complete contract related work.

I imagine this could tie into the ticket scheduling function but would like to see what fresh service can do in this arena.


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