I've had a great experience so far with Freshdesk. I just switched to a paid plan, and set up my custom domain DNS: https://support.gingko.io
What I expected was for the URls to be like this:
Instead what I'm getting is:
And frankly, it looks kind of untidy. I'm curious, why was this choice made? Is there a way to remove the redundant path?
I know I could just use a different subdomain, like "help" or even "s.gingko.io", but that's only a little better.