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How to load data from a customer already registered in a new ticket using an api


I would like to know if it is possible to create integration where I can load the data of a customer already registered in the new ticket section just by inserting a field by connecting an api to another external application

Hello Andrea,

Let me know if I understood correct.

You want to build a integration with Freshdesk (as an App) that will load the details of the same customer inside the app from external API ?

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