It would be super nice if you could build a report for a specific service request.
Since it would be nearly impossible to create a dynamic report with custom fields from many service request items, I propose the ability to build the report based on the service item
With the COVID-19 outbreak I could not agree more. We are using the system to identify staff that are self-isolating. The HR department, aside from handling the tickets and pushing this to payroll, want a report that shows 1) Who is in isolation 2) The date they started. A VERY reasonable request.
There is no way to get down to the service request fields and get that data out. Not even via the API library.
I think that if this is a system that is trying be an enterprise service desk, then the reporting should be available in case auditors come in. Right now, it is severely lacking in this area.