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Introducing Time Spent Reports!

During the course of a ticket’s lifecycle, it is often difficult for admins and managers to identify what caused potential delays in resolving a ticket. It is hard for managers to know which agent or group spent the most time on a ticket, or time spent by a ticket in each status before it got resolved. 

Time spent reports in Freshservice allows you to track the lifecycle of individual tickets. Here, you can generate a report on the time spent on a ticket, split by each agent/group that handled the ticket (in case of reassignments) and the time spent, split in each status. 

You can know more about Time Spent Reports here.

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Was looking forward to this time report, thanks!

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