Ability for approvers and users on a ticket cc to see attachments : Freshservice

Start a new topic

Ability for approvers and users on a ticket cc to see attachments

Jerry Lee

started a topic 12 months ago

I'd like the ability for service request approvers to be able to see ticket attachments as part of their approval workflow. Similarly, users who have been added as a cc on a ticket should be able to view the attachments.

George Welsted

said 12 months ago

this has been requested before.. its SUPER annoying I'm really hoping they fix it