Ability for approvers and users on a ticket cc to see attachments : freshservice

Start a new topic

Ability for approvers and users on a ticket cc to see attachments

Jerry Lee

started a topic 6 months ago

I'd like the ability for service request approvers to be able to see ticket attachments as part of their approval workflow. Similarly, users who have been added as a cc on a ticket should be able to view the attachments.

George Welsted

said 6 months ago

this has been requested before.. its SUPER annoying I'm really hoping they fix it