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Discussions Freshservice Forums Feature Requests

Ability for approvers and users on a ticket cc to see attachments

I'd like the ability for service request approvers to be able to see ticket attachments as part of their approval workflow.    Similarly, users who have been added as a cc on a ticket should be able to view the attachments.

2 people like this idea

this has been requested before.. its SUPER annoying I'm really hoping they fix it

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