Excited to have Tabular View, but it needs some refinement:
Great Feedback, Andrew.
* Saving of column widths is something that's in our pipeline. Should be out soon.
* I get your point regarding stacking of columns. The underlying problem here is a need for better utilisation of real estate. We'll improve the experience here.
* Documentation should be available very soon. Please stay tuned.
* Scroll issue - Noted. We'll come up with a way to improve the experience here too.
Product @ Freshservice
The conversational portal looks great! Something our team would like though is for it to be just a small popup chat. Currently it completely takes over your page which would be confusing for many of our users. Something more similar to how most other sites do a small chat popup would be great for us! Is that in the pipeline at all?
I experimented with Freddy. I don't mind the conversational portal taking over the whole screen, but I don't want that to be the default. I want the classic portal with the option to open up a conversation, just like Mr. Browne suggested.
Also, there doesn't appear to be a method to convert legacy service catalog items to be "bot ready". There's no way I'm going to go through all of my items and related workflows to make them all bot ready. I did create a test catalog item that was bot-ready to see if the bot could find it in the catalog, and it failed. I've disabled the feature for now.
@brandon / @christopher
Thank you for the feedback. I work as a Product Manager with Freshservice and would love to hear more about conversational portal from you. Can we jump on a quick 15 minutes call sometime to talk more about the portal? I am sending you an email regarding the same and we can finalize the specifics over there.