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Look-up Fields in Service Catalog and Ticket Forms

Build custom links with Freshservice entities through Look-up Fields


With Look-up fields, admins can configure fields in Freshservice forms that can reference information from other entities (such as Requesters, Agents, Location, Assets) within Freshservice. Admins will also be able to configure context-specific conditions to narrow down the list of items that will be available for Requesters on forms.


Look-up Fields will be available in Service Catalog Item forms first. We will be introducing Look-up Fields to Ticket Forms following that.





17 people like this idea

We are also finding an issue with Reports/Analytics, that Look-Up fields are not support to bring through. So from a end user, and admin point of view, Look Up fields are great, but then it impacts our reports/exports. Can we add that feature?

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