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CNAME issues - can't rebrand


For the life of me I cannot get my custom portal URL to work.

I've added the DNS record and TXT records but keep getting the below message in FreshService

Main portal portal url: Required TXT record is not present or network issue with DNS propagation

Has anyone had success?

Much apprecaited.

I am having this same issue. Did you ever find a resolution?

Hi Robert, 

I sincerely apologise for the delay in getting back to you on this issue. 

Most DNS providers take a while for the DNS settings to be propagated and this might be an issue for you receiving the error. Our support team can assist you on this and I’ll ensure our representatives get in touch with you soon to get this working. 

Thank you for using Freshservice!

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