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Approval Summary capitalization uses title case, ignores capitalization in string

The title of an approval screen doesn't respect the capitalization of the original string.  It makes words with acronyms in all-caps look incorrect.

For example, we allow users to request access to Google Ad Manager (DFP).  The "DFP" in the approval title looks incorrect.

Summary screen it's correct:


Approval detail screen incorrect:


Hi Brandon,

Thank you for bringing this to our attention. 

It looks like there is a flaw in the system in respecting the capitalisation of the original string. We have notified our engineers about this and are working towards a fix. I will keep this thread updated about the progress.

Thank you for using Freshservice! 

Hi Brandon,

This is to update you that our developers have identified and fixed the issue, you shouldn’t encounter this issue further. Please feel free to revert for further assistance.



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