Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Add workflow capability to Employee Onboarding transactions

The new Employee Onboarding transaction is great.   However, I'd love to be able to build workflow automations based on data entered by HR and/or the Hiring Manager.  

For example, if the Hiring Manager indicates that a specific piece of hardware is needed by the new employee, I'd like to open a ticket for setting that up.  

5 people like this idea

Yes this would be greatly needed to create automated emails as well. 

1 person likes this

This is definitely needed as currently Employee On-boarding is a downgrade to the current functionality available.

We just continue to user regular service items for Employee on-boarding and terminations.

1 person likes this

Additional info:   I also need to be able to insert placeholders (for example, start date) into the tickets subjects created by the Employee Onboarding transaction.

Login or Signup to post a comment