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List View for Projects

Listed below are the three core feature additions that our team feels are essential to improving on the freshservice projects platform:
  • a list view - this alone would be an incredible addition
  • the ability to create custom categories (see attached)
  • filter projects by category, agent assigned, group assigned, date created, last note added etc.


(See attached screenshot taken from a 3rd party Project Management solution that we have tested which includes these features.)


Presently, the most appealing feature of freshservice projects is that it is integrated as a part of our ticketing platform. We also appreciate the depth that freshservice projects has on an individual project basis, but there are some things lacking in the accessibility and organization department. 


Our team has gone out of our way to look at additional Project Management software/solutions to capitalize on some of the features we feel the project page is lacking. 


Primarily, the lack filtering options and categorization on the project page makes the current grid view hard to navigate. While the addition of a list view would be preferred, implementing more filtering options in addition to All Projects, My Projects, Completed and Archived would make the project page much more appealing and easier to navigate. 


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