It seems like the information is tracked somewhere for Workflow Automations to function. As well when a ticket is updated I can see a timestamp in the reply section.
However, there are no fields that I can find to display or filter by when a ticket was recently updated.
For example, I would like to see the tickets that were worked on today for a specific employee. I cannot find a way to filter the ticket view to see this info nor can I find a way to create a report using the most recent update time/date as a condition for the report.
Would it be possible to add visibility of this field and grant access to it in the ticket filter and reports sections?