It seems like the information is tracked somewhere for Workflow Automations to function. As well when a ticket is updated I can see a timestamp in the reply section.
However, there are no fields that I can find to display or filter by when a ticket was recently updated.
For example, I would like to see the tickets that were worked on today for a specific employee. I cannot find a way to filter the ticket view to see this info nor can I find a way to create a report using the most recent update time/date as a condition for the report.
Would it be possible to add visibility of this field and grant access to it in the ticket filter and reports sections?
The Last Updated Time field is available but it should also be visible in the default views so we can sort tickets to see which ones were worked on recently and which ones were not quickly and easily without having to export or run a report.
We have added 'last updated date/time' field to the Tickets' table view. You should be able to configure the Table columns from the column customizer. Let me know if this helps.
Product @ Freshservice