webinarAttend our Q3 feature roundup webinar on November 21, 2019 Save your Seat

Start a new topic

UI - Expand Ticket List information display area

The (very helpful) ticket information panel in the Ticket list view should be widened or allow the user to set the "column width" of that area so that the "Assign to" field can be viewed without hovering over it.  


On the PC view, there is plenty of room and would make the ticket screen a lot more useful to see to whom each ticket is assigned.


In the example below, if I have two agents named "Justin" I couldn't tell from looking at the list to whom each ticket is assigned without hovering/clicking:


image


If the information area was expanded, it could look something like this instead:


image





4 people like this idea

Hi Brandon,


We just shipped a new update where we have increased the width of 'Assign to' field. You should be able to see more characters now.

Happy to take feedback.


Thank you.


-

Sundar

Product @ Freshservice 


1 person likes this
Login or Signup to post a comment
JS Bin