Freshworks named the only Challenger in 2021 Gartner® Magic Quadrant™ for ITSM tools. Access Report

Start a new topic

Custom field - Dynamic List (populated based on active employees / users)

Use Case: On a 'New Hire' request type, we want to be able to select the supervisor for the new employee.

To take this to the next level, it would be great if the list had the ability to include/exclude certain users. E.g we wouldn't want to include our customers in this list. So perhaps if there's a way to say only people that have an email address with should be included in the list.

1 person likes this idea
1 Comment

You have the dynamic field available in the on-boarding module, would be great if we could add this field to a service item.


Login or Signup to post a comment