Forrester's Total Economic Impact of Freshservice on IT Service Management Download Report

Start a new topic

Wildcards for Workflow Validation

I'd like to be able to use "wildcards" for conditions in Workflows, specifically when referring to "Requester Title." What's interesting is that the default workflow for "Approvals" came with its own placeholder "CEO" which is not in our list. However, when I replaced it with any other title that isn't in our system, it won't let me.

Specific use-case: In our company, we have more VPs than... anybody. So I'd like to be able to say "If a VP" then "auto-approve" or something like that. However, I can't use "VP" as a wildcard to trigger all of the VPs in the company:


1 person likes this idea
Login or Signup to post a comment