Custom fields to store user information, which were only available for requesters until now, will now be extended to agents as well. The same user fields can be shared and used seamlessly across requesters and agents.
How does this help?
I'm not sure I understand the feature or the use case, if somebody could explain?
Is this the ability to add Custom Fields in the Agents module?
I've updated the description - I hope that helps.
Yes, that's right. The previous description might have been ambiguous. Please let me know if the updated one is clear.