The ability to schedule tickets was earlier only available to admins who possess the "Play God with Super Admin controls" permission. We're now introducing a distinct permission for scheduling tickets, which would enable this ability to be granted in isolation.

This feature is now available.

Hey Maximilian,

You'll have to create a custom role, and grant/revoke the permission in it. Please contact our support team, they'll be able to guide you through the process.

Hey Rob,

Agents would be able to schedule tickets if they're assigned roles that have either of these permissions:

• Schedule Tickets
• Play God with Super Admin controls

Could you please check if the agents who are able to schedule tickets have either of these permissions?