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Implemented

API V2 for Companies / Departments

Documentation

https://api.freshservice.com/v2/#departments


Enhancements Over API V1

  • "List All Department Fields" operation has been added
  • Improved Error Handling


Common Usage Scenarios

  • Creation and management of customers/companies (in the MSP mode) in integrations with CRM applications
  • Creation and management of departments (in the Service Desk mode) in integrations with identity management applications
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