App Setup Events - Instance Unique Identifier : freshservice

P

Paulo Alves

started a topic 25 days ago

Hi,

Firstly, I'm sorry if this doesn't belong to this topic. (Not sure if it's a problem)

I'm trying to store something unique related with the freshdesk instance when a customer installs my app.

We are receiving a payload like this:

{ "account_id" : "value", "domain" : "value", "event" : "value", "region" : "value", "timestamp" : "value", "iparams" : { "Param1" : "value", "Param2" : "value" } }

Is the account_id the instance unique identifier? I can't consider the domain as unique because it can change easily on the future... And that could break the app.

Regards.

Saif Ali

said 21 days ago

Hi Paulo,

I understand you're trying to confirm whether `account_id` is unique or not.

In order to provide you best solution, can you provide me few more details?

Just a High level context of use case that your app is trying to solve. [In 1 or 2 lines]
Type of the App: Custom App or Marketplace App
Feature or Features that your app is using? [Data API or Instance API or so on]

Best,
Saif

P

Paulo Alves

said 21 days ago

Hi Saif Ali,

1. I'm trying to relate app data with freshdesk instanes. I don't think it's a good idea to use the instance url as unique, because it can be change and could brake database relationships...

2. Marketplace App

3. Serverless - App Setup Events:

{ "account_id" : "value", "domain" : "value", "event" : "value", "region" : "value", "timestamp" : "value", "iparams" : { "Param1" : "value", "Param2" : "value" } }

Is this account_id a unique identifier for instances? That don't change...

Kind regards,
Paulo Alves.

Saif Ali

said 20 days ago

Hi Paulo,

Thanks for your effort giving me right context.

Yes, you can use account_id as a unique identifier for each instance in the app.

Best,

Saif

P

Paulo Alves

said 20 days ago

Thank you Saif Ali! :)

Paulo Alves.