Hi,

Firstly, I'm sorry if this doesn't belong to this topic. (Not sure if it's a problem)

I'm trying to store something unique related with the freshdesk instance when a customer installs my app.

We are receiving a payload like this:

Is the account_id the instance unique identifier? I can't consider the domain as unique because it can change easily on the future... And that could break the app.

Regards.

Hi Paulo,

I understand you're trying to confirm whether `account_id` is unique or not. 

In order to provide you best solution, can you provide me few more details?

1. Just  a High level context of use case that your app is trying to solve. [In 1 or 2 lines]
2. Type of the App: Custom App or Marketplace App
3. Feature or Features that your app is using? [Data API or Instance API or so on]

Hi Saif Ali,

1. I'm trying to relate app data with freshdesk instanes. I don't think it's a good idea to use the instance url as unique, because it can be change and could brake database relationships...

2. Marketplace App

3. Serverless - App Setup Events:

Kind regards,
Paulo Alves.

Hi Paulo,

Thanks for your effort giving me right context.

Yes, you can use account_id as a unique identifier for each instance in the app.

Best,

Saif

Thank you Saif Ali! :)

Paulo Alves.