[FREE WEBINAR] 3 Ways ESM in Freshservice helps in Returning to Work | 10 AM PST | 11 AM AEST | 11 AM CEST - 10th Sept SAVE YOUR SEAT

Start a new topic

Problem with attachments in change control templates

Hi, not sure if anyone can offer some thoughts on this. I have started using templates for change control and I would like to attach documentation to them.

Regardless of what I attach (PDF, word, text), and regardless of size (all below 100k), once I save the template, the attachment is lost.

I can immediately go back in to edit the template and it is not there.

Has anyone had similar problems?



Hello Chris,

This is unfortunately a forum for app developers working on Freshworks Apps. You are unlikely to get assistance on your question about Freshdeks templates here. May I request you to write to support@freshdesk.com instead?


Login or Signup to post a comment