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Allow users to associate assets in classrooms to incidents

We have a large number of classrooms that have equipment such as computers and video projectors that are not associated with a requestor but are associated to a classroom,  It would great to have the ability to open an incident in the support portal and select Assets that are in a classroom.  


It would be useful to allow identify on what asset the issue is occurring when that asset is not associated with a requestor. 

Hi Sid Emory, We are introducing a way to search for an asset using Name or the Asset Tag and associate any asset to a ticket. You'll find more info here: https://support.freshservice.com/support/discussions/topics/322332 


Let me know if this will work for you. 


Best,

Sid