We have a large number of classrooms that have equipment such as computers and video projectors that are not associated with a requestor but are associated to a classroom, It would great to have the ability to open an incident in the support portal and select Assets that are in a classroom.
It would be useful to allow identify on what asset the issue is occurring when that asset is not associated with a requestor.
Hi Sid Emory, We are introducing a way to search for an asset using Name or the Asset Tag and associate any asset to a ticket. You'll find more info here: https://support.freshservice.com/support/discussions/topics/322332
Let me know if this will work for you.